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Gift & Gift Baskets Toys & Books Clothes & Accessories Keepsakes Personalized Baby Gifts

Customer Service

Customer Service / Store Policies

Secure Shopping:

Shopping at The Elegant Child of Beverly Hills is very safe. You are on a secure server when entering your payment information through our shopping cart. Your credit card information transmitted using SSL technology (Secure Sockets Layer) that is encrypted while in transit and useless to a would-be-thief. It's easy to tell when you are protected by encryption: the lock or key at the bottom of your browser changes color or is no longer broken. This may vary depending on your browser.

The Elegant Child of Beverly Hills will never share or sell any information we collect to any third parties. The personal information we collect is necessary to respond to your requests for our customized products and services and to allow you to use the resources available on our website, including the creation and maintenance of our baby gift registry. Personal information includes, but is not limited to, name, physical address, email address, phone number, and any other information that itself identifies or, when tied to the above information, may identify you as a specific individual. For any other questions, call us at 1.888.673.3273 (toll free within the United States) and we will be glad to help you.

Substitutions:

The Elegant Child reserves the right to substitute certain small items within gift packages for similar items of equal value should the pictured product be sold out.

Gift Wrapping:

Customers requesting gift wrap receive their orders beautifully wrapped in cellophane with ribbons and bows, our Elegant Child sticker and Elegant Child gift card with your personal thoughts, all color-coordinated to the gift. $5.00 per gift.

We do not offer our signature gift wrapping for items that are shipped directly from the manufacturer, however, some manufacturers provide their own gift wrapping. Please email us prior to ordering with any questions you may have.

Gift Notices:

All items that take longer than 2 weeks to make have the option to mail a gift notice hand-written on The Elegant Child's stationery informing the recipient that a special gift has been ordered and are notified of the expected arrival date of their gift. It has been our experience over the past 12 years, that our customers welcome this thoughtful touch. Please email us if this is a complimentary service that we may provide for you.

For any other questions, call us at 1-888-673-3273 (toll free in the USA) and we will be glad to help you.

How to Contact Us

Email: gifts@elegantchild.com

Phone: 888.673.3273 (USA)
310.277.3131 (BEVERLY HILLS, CA)
310.277.0393 (FAX)

Mailing Address: 369 South Doheny Drive
Beverly Hills, CA 90211

Store Hours

We are a Beverly Hills boutique open by appointment only available 7 days a week. We are located in Beverly Hills down the street from Saks Fifth Avenue. Appointments are always welcome and directions will be given at that time. To schedule an appointment please call The Elegant Child at 310.277.3131 or toll free 888.673.3273.

We are here to answer your emails and phone calls Mon - Sat from 9am to 6pm PST.